Terms and Conditions
GENERAL
1.The placing of an order by a client and the acceptance of that order by Stephen Dean brings into being a contract on the terms and conditions detailed in the following paragraphs.
2.All orders shall be made via Paypal. Acceptance of that order by Stephen Dean shall be made via an email acknowledging the placement of an order.
3.For orders of prints not included within the gallery, enquiries shall be made via email. The acceptance of such orders will also be made via email and payment shall be made on receipt of a request for funds from Paypal (in line with the price quoted for the print size requested).
PRICES AND PAYMENTS
4.The price payable by the client shall be in accordance with the prices advertised in the gallery or advised by Stephen Dean (in the case of enquiries into prints not included within the gallery). Stephen Dean reserves the right to alter prices at any time and without notice.
5.Stephen Dean reserves the right to make additional charges when completion of an order is required/requested in less than normal delivery times.
6.The prices quoted on this site and via email (in the case of images not included within the gallery) are inclusive of VAT, shipping and handling.
7.Payment can only be made by credit card via Paypal.
8.A receipt of sale shall be provided by Paypal when an order is made. No other receipt/invoice shall be provided unless specifically requested.
DELIVERY
9.Despatch of prints will normally be by Royal Mail guaranteed delivery. The carrier shall be deemed to be the agent of the client, and Stephen Dean shall not be liable for any loss or damage occurring while the prints are in transit.
10.Prints are available for despatch to anywhere in the world covered by Royal Mail.
11.Prints will be despatched within 28 days of an order being placed and that order being accepted by Stephen Dean. If this timescale cannot be met, then the client shall be informed of the reason why.
COPYRIGHT
12.Stephen Dean shall retain the copyright to all prints sold and included on this site.
13.Reproduction of any of print sold or included on this site, unless agreed in writing by Stephen Dean, shall be an infringement of UK copyright law. The client acknowledges that a breach of copyright is a civil wrong and a criminal offence under the terms of the Copyright, Designs and Patents Act 1988.
COMPLAINTS
14.If for any reason the client is unhappy with the print they have received, and their cause for complaint is other than that included in point 1 of the delivery section, then they may email Stephen Dean setting out the reason for their dissatisfaction.
15.In the case of a client being dissatisfied with a print, a refund will not be given.
16.Prints may be exchanged for another or duplicate print included on this site with an equivalent value.
17.Alternatively, a credit note may be given to the value of the print in question. This may be used against the cost of another print at any time in the future.
18.Credit notes may be used in future transactions as full or part payment. Change will not be given if the value of the print is less than the value of the credit note. Credit notes have no expiry date.
19.In the case of points 3 and 4 in this (complaints) section, a substitute or duplicate print or a credit note will not be issued until the original print has been returned and received by Stephen Dean.
You may download the terms and conditions in PDF format below: